Contact

Get in touch

We’re Here to Help
Taking the first step toward counselling can feel daunting, but reaching out doesn’t have to be. Whether you have questions about our services, want to discuss whether counselling is right for you, or are ready to book your first appointment, we’d love to hear from you.

Contact Us
Contact Us Here
Email: hello@brighterbalance.com.au

We aim to respond to all enquiries within 24 hours during business days. If you’re experiencing a mental health crisis, please contact emergency services or a crisis support line immediately (see crisis resources below).

Visit Us
Our Location
Brighter Balance Counselling is co-located at:
Mindscape Psychology
Norton Street, Leichhardt
Inner West Sydney, NSW
Our practice is conveniently located in the heart of Leichhardt, easily accessible by public transport and with street parking available nearby. The space is comfortable, private, and designed to help you feel at ease from the moment you arrive.

Getting Here
By Public Transport:
Leichhardt is well-serviced by bus routes from the city and surrounding suburbs. The practice is a short walk from major bus stops along Norton Street and Parramatta Road.
By Car:
Street parking is available on Norton Street and surrounding streets. Please allow extra time to find parking, especially during peak hours.
Accessibility:
Please contact us if you have specific accessibility requirements, and we’ll do our best to accommodate your needs.

Online Sessions
Can’t make it to our Leichhardt practice? No problem. We offer secure online counselling sessions via video, allowing you to access support from anywhere in NSW. All you need is a private space, a reliable internet connection, and a device with a camera and microphone.
Online sessions are just as effective as in-person therapy and offer added flexibility for those with:
Busy schedules or work commitments
Mobility or health concerns
Caring responsibilities
Transport difficulties
A preference for the comfort of their own space

Follow Us on Social Media
Stay connected and find helpful mental health tips, resources, and updates by following us on Instagram:
Instagram: @brighterbalance
We share insights on mental wellbeing, coping strategies, and self-care practices to support you between sessions and beyond.

How to Book
For Medicare-Rebated Sessions (Mental Health Care Plan)
See Your GP – Book an appointment to discuss your mental health and obtain a Mental Health Care Plan referral
Contact Us – Call or email with your referral details
Schedule Your Session – We’ll find a time that works for you, either in-person or online
Attend Your Appointment – Bring your referral to your first session
For Private Sessions
Get In Touch – Simply call or email us—no referral needed
Book Your Session – Choose a time that suits your schedule
Start Your Journey – Attend your first appointment and begin working toward positive change

What Happens When You Contact Us?
When you reach out, we’ll:
Have a brief, friendly conversation about what brings you to counselling
Answer any questions you have about our services, fees, or approach
Discuss whether in-person or online sessions would work best for you
Find an appointment time that fits your schedule
Provide you with any information you need to prepare for your first session
There’s no pressure or obligation—just a warm, welcoming conversation to help you take the next step at your own pace.

New Client Information
What to Bring to Your First Session
For Medicare-Rebated Sessions:
Your Mental Health Care Plan referral from your GP
Your Medicare card
Any relevant medical information or reports (if applicable)
For All Clients:
Yourself—just as you are
An open mind and willingness to engage
Any questions or concerns you’d like to discuss
Before Your First Appointment
We’ll send you some brief paperwork to complete before your first session. This helps us understand your background and what you’re hoping to achieve through counselling. You can complete this online or bring it with you to your appointment.


Crisis Support
If you’re experiencing a mental health crisis or emergency, please contact one of these services immediately:
Emergency Services: 000
Lifeline: 13 11 14 (24/7 crisis support and suicide prevention)
Beyond Blue: 1300 22 4636 (24/7 support for anxiety and depression)
Kids Helpline: 1800 55 1800 (24/7 support for young people aged 5-25)
QLife: 1800 184 527 (3pm-midnight, LGBTQI+ peer support)
1800 RESPECT: 1800 737 732 (24/7 domestic and family violence support)
MensLine Australia: 1300 78 99 78 (24/7 support for men)
Suicide Call Back Service: 1300 659 467 (24/7 suicide prevention support)
NSW Mental Health Line: 1800 011 511 (24/7 mental health support and triage)

Frequently Asked Questions
How quickly can I get an appointment? We typically have appointments available within 1-2 weeks, though this can vary depending on demand. If you need urgent support, please let us know and we’ll do our best to accommodate you.
What if I’m not sure counselling is right for me? That’s completely normal. Feel free to call or email with your questions—we’re happy to have a chat about whether counselling might be helpful for your situation, with no pressure or obligation.
Can I request a specific appointment time? We’ll do our best to find a time that works with your schedule. We offer some flexibility with appointment times.
Is my information kept private? Absolutely. Everything you share is confidential and protected by professional and legal obligations, with very limited exceptions related to safety.

We’re Ready When You Are
Taking the first step toward support is an act of courage, and we’re honored that you’re considering Brighter Balance. Whether you’re ready to book or simply want to learn more, we’re here with a warm welcome and genuine care for your wellbeing.
Get in touch today—we look forward to hearing from you.
Enquire or Book here
Email: hello@brighterbalance.com.au
Instagram: @brighterbalance


Brighter Balance Counselling acknowledges the Traditional Custodians of the land on which we practice, the Gadigal people of the Eora Nation, and pays respect to Elders past, present, and emerging.